Customer Management Strategy
Introduction
This workshop is designed to equip you with practical skills for selling in difficult economic times. You will learn how to identify potential prospects who may be less inclined to engage due to financial constraints or uncertainties about future opportunities. Additionally, you will develop techniques to effectively address objections, even during initial interactions, and successfully close deals that were previously deemed unattainable due to cost considerations.
By the end of this workshop, you will feel confident in your ability to immediately apply these newly acquired sales techniques, ensuring that no potential business opportunities are missed.
Course Objective
Increase self-awareness and leverage strengths while overcoming weaknesses in sales
Manage different customer styles to enhance sales effectiveness
Adapt sales approaches for challenging times to build trust and improve conversion rates
Create customer needs and drive market demand
Effectively generate customer interest and secure appointments
Transition from a product-focused approach to becoming a trusted consultant, establishing trust and differentiation from competitors
Demonstrate value to enhance customer perception
Craft customer-needs-focused presentations to effectively communicate value propositions
Boost sales revenue during challenging market conditions
Target Participants
Managers, Executives, Business Development Officers, Sales & Marketing Personnel, Customer Service Personnel, Front Liners.
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